Medicus Health Partners

Freezywater Primary Care Centre

Medicus Health Partners

Freezywater Primary Care Centre

Medicus Health Partners

Freezywater Primary Care Centre

Medicus Health Partners

REPEAT PRESCRIPTIONS

We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment.

E-Consult

Our e-Consultations service allows you to securely message the practice to ask your doctor a question or request an appointment. Your doctor is then able to reply to you and …..

Opening Hours

MONDAY – FRIDAY : 08.00 – 18.30


SATURDAY & SUNDAY : CLOSED


Patients may receive calls from our staff after these times as some appointments are scheduled after 18.30 Hrs

Our Mission

“To support and improve quality of life for our patients through the delivery of clinical excellence and compassionate care​ closer to home.”

CQC Rating: GOOD

2020: The practice underwent a routine CQC inspection on the 4th of March, 2020. The Practice once again got amazing feedback from the CQC team of inspectors and secured GOOD in all 5 domains of the inspection. The detailed report can be found in the link here

Latest Updates

Dear Patients

If you are leaving our practice, please let us know the name and address of your new GP practice. There may be certain restrictions with out new IT system and GP to GP transfer of notes may not happen. It is therefore extremely important that you let us know the name and address of your new GP, for us to send your records securely.

Thank you for your co-operation


Freezywater Primary Care Centre – Medicus Health Partners

Update On 26/10/2020

Dear Patients

“As you know, General Practice has seen a huge digital front end transformation during the pandemic. This was designed by commissioners to help give patients broader, and more responsive access to healthcare. Medicus have tried to embrace this, as we see the potential benefits to patients.

Firstly, we would like to thank you for your patience whilst we have rapidly implemented this programme, and for your feedback during the process, which has been especially important. We now better understand that this route of access is not ‘one size fits all’ , and that we need to meet the needs of our complex and long term conditions patients, who often prefer alternative modes of contact.

To this end, we will now be focusing on proactive care for our vulnerable patients during the latter half of the day and the digital pathway only during the peak period in the morning. Patients will still be able to access the eConsult system from 6.30pm every weekday evening to 1pm the next day, and over the weekend. At other times (1pm to 6.30pm) during our opening hours, you will be able to contact the practice by phone as usual. Like any change, we will be continuously evaluating how this impacts you and would welcome further feedback as we move forward.

We recognise that this is an iterative process, that may not lead to an optimal patient experience in the short term, but with your help and with some time, we hope to the achieve the right balance for your healthcare needs.”


Freezywater Primary Care Centre – Medicus Health Partners

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